Book a Demo

Turn Customer Feedback into Business Action

No pitch—just your data, live, in <15 min.

  Advanced text analysis finds drivers behind customer churn & loyalty

  Root cause discovery without days of manual tagging

  Pinpoints the biggest CX issues impacting revenue

  Automates turning thousands of comments into clear, actionable insights

  Highlights the positive customer experiences

Our Customers

Proven by the World’s Top Brands

TD_Bank
BMO
Midlands
Verizon
Suncorp
AA_Insurance
iag
Samsung-1
Green-Cross-Health
Uber
vodafone

Unify Every Customer Signal

Connect public reviews, complaints, voice of customer surveys, and chat logs in one platform.

touchpoint -ipiphany-nps drops
touchpoint -ipiphany-business priorities

Pinpoint Root Causes Fast

AI unlocks deep insights understanding meaning and context - infinitely deeper than keyword tools.

Quantify Impact Instantly

 Costs Saved, churn prevented, and revenue gained for every fix.

touchpoint -ipiphany-Unify data

International Marketing Manager - The Midland Group

Adam B

"Touchpoint Group is a HUGE asset to The Midland Group. Assisting us with websites for 3 of our products and providing us with a personalised marketing CMS through TouchpointMX."

Digital Marketing Lead - Green Cross Health

Sarah C

"The Touchpoint team were so helpful and professional, offering suggestions, guidance and technical support the entire journey. They were responsive and highly organised, delivering the project on time and to budget. We couldn’t recommend them more highly!"

Digital Business Banking Director - Barclays Bank, UK

Adrian S

"If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need."

Managing Director - Resilient IT, NZ

Simon J

"It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture at Touchpoint Group."

Digital Marketing Specialist - Harvey Norman PhotoCentre

Alpesh L

"TouchpointMX has been partners with Harvey Norman PhotoCentre since 2008, providing a valuable service and digital solutions to help us achieve our marketing goals."

Head of Marketing - Tortilla, UK

Megan B

"Ipiphany enabled us to read tens of thousands of lines of unstructured text from our third party delivery company quickly and efficiently. Providing us with an overview of areas we can improve our customer experience and B2B relationship."

Proof in the Numbers

Grow with Touchpoint Group

100 %
Enterprise Security Standards
21 yrs+

CX analytics expertise

5 seconds

to analyse 120k comments

1 billion +

Interactions per month

Trusted Expertise: ISO 27001 Certified • Replies within 24 Hours

Schedule Your Free CX Consultation

Send us your question and a Touchpoint CX specialist will reply within 24 h with clear, actionable next steps - no hard sell, just help.

Connect with a CX Specialist

touchpoint group - contact us