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Turn Customer Feedback into Business Action
No pitch—just your data, live, in <15 min.
Advanced text analysis finds drivers behind customer churn & loyalty
Root cause discovery without days of manual tagging
Pinpoints the biggest CX issues impacting revenue
Automates turning thousands of comments into clear, actionable insights
Highlights the positive customer experiences
Proven by the World’s Top Brands











Unify Every Customer Signal
Connect public reviews, complaints, voice of customer surveys, and chat logs in one platform.


Pinpoint Root Causes Fast
AI unlocks deep insights understanding meaning and context - infinitely deeper than keyword tools.
Quantify Impact Instantly
Costs Saved, churn prevented, and revenue gained for every fix.

International Marketing Manager - The Midland Group
Adam B
"Touchpoint Group is a HUGE asset to The Midland Group. Assisting us with websites for 3 of our products and providing us with a personalised marketing CMS through TouchpointMX."
Digital Marketing Lead - Green Cross Health
Sarah C
"The Touchpoint team were so helpful and professional, offering suggestions, guidance and technical support the entire journey. They were responsive and highly organised, delivering the project on time and to budget. We couldn’t recommend them more highly!"
Digital Business Banking Director - Barclays Bank, UK
Adrian S
"If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need."
Managing Director - Resilient IT, NZ
Simon J
"It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture at Touchpoint Group."
Digital Marketing Specialist - Harvey Norman PhotoCentre
Alpesh L
"TouchpointMX has been partners with Harvey Norman PhotoCentre since 2008, providing a valuable service and digital solutions to help us achieve our marketing goals."
Head of Marketing - Tortilla, UK
Megan B
"Ipiphany enabled us to read tens of thousands of lines of unstructured text from our third party delivery company quickly and efficiently. Providing us with an overview of areas we can improve our customer experience and B2B relationship."
Grow with Touchpoint Group
CX analytics expertise
to analyse 120k comments
Interactions per month
Schedule Your Free CX Consultation
Send us your question and a Touchpoint CX specialist will reply within 24 h with clear, actionable next steps - no hard sell, just help.
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