Does Touchpoint MX only do email?

No. Touchpoint MX is an all-in-one marketing automation platform for email, SMS, and loyalty with workflows, analytics, and built-in feedback.

Why choose MX over overseas platforms?

MX combines email, SMS, and loyalty in one tool with ISO 27001 certified security, advanced triggers, unified reporting, and hands-on support.

Yes. Touchpoint MX is ISO 27001 certified and includes privacy and compliance controls for secure campaign management.

Yes. You can book a free 15-minute demo, and plans can be tailored with campaign volumes, onboarding, and strategic support.

Our Customers

Our Core

Touchpoint turns customer data into intelligent action through AI - driving smarter decisions, stronger connections, and real ROI.

To lead in transforming feedback into insights that power smarter, faster customer experience decisions.

We help businesses unlock customer insights through AI, driving action and measurable impact.

Tenacity, Straight Talking, Ethical, Belief, Can Do, Competent & Dependable, Initiative, Inquisitive

The story behind Touchpoint Group

Explore Touchpoint Group's evolution from email marketing pioneers to leading experts in customer engagement and experience management.

2000

Touchpoint Group pioneered email marketing automation in New Zealand, quickly establishing itself as a trusted provider for innovative digital engagement solutions.
2003

As demand for mobile engagement grew, we launched TouchpointMX—an omni-channel automation platform designed to seamlessly connect and optimise customer interactions across every digital touchpoint.
2008

To meet the growing need for Voice of Customer (VoC) analysis, we developed TouchpointCX—a dedicated platform for comprehensive customer experience management.
2018

As data complexity increased and the need for actionable insights became clear, we developed Ipiphany—our AI-powered feedback analytics tool designed to unlock deeper understanding from customer data.
2021

Touchpoint Group is recognised as New Zealand’s leading multi-platform CXM and analytics provider, trusted by industry leaders around the world.