Touchpoint Group
Commitments
Touchpoint turns customer data into intelligent action through AI—driving smarter decisions, stronger connections, and real ROI.
Vision
To lead in transforming feedback into insights that power smarter, faster customer experience decisions.
Mission
We help businesses unlock customer insights through AI, driving action and measurable impact.
Values
Tenacity, Straight Talking, Ethical, Belief, Can Do, Competent & Dependable, Initiative, Inquisitive
Proven by the World’s Top Brands










Teamwork begins by building trust
Alone we can do so little; together we can do so much
Our Journey to Digital Innovation & Customer Success
Explore Touchpoint Group's evolution from email marketing pioneers to leading experts in customer engagement and experience management.
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2000
Touchpoint Group pioneered email marketing automation in New Zealand, quickly establishing itself as a trusted provider for innovative digital engagement solutions.
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2003
As demand for mobile engagement grew, we launched TouchpointMX—an omni-channel automation platform designed to seamlessly connect and optimise customer interactions across every digital touchpoint.
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2008
To meet the growing need for Voice of Customer (VoC) analysis, we developed TouchpointCX—a dedicated platform for comprehensive customer experience management.
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2018
As data complexity increased and the need for actionable insights became clear, we developed Ipiphany—our AI-powered feedback analytics tool designed to unlock deeper understanding from customer data.
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2021
Touchpoint Group is recognised as New Zealand’s leading multi-platform CXM and analytics provider, trusted by industry leaders around the world.
Grow with Touchpoint Group
CX analytics expertise
to analyse 120k comments
app reviews/year
Got a question? Let’s chat.
Our CX specialist answers within 24h—
whether you need a live demo, tech support, or just want to talk ROI.
Phone
support@touchpointgroup.com
Location
Auckland, NZ | Sydney, AU | London, UK