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Touchpoint Group

Our Core

Commitments

Touchpoint turns customer data into intelligent action through AI—driving smarter decisions, stronger connections, and real ROI.

Vision

To lead in transforming feedback into insights that power smarter, faster customer experience decisions.

Mission

We help businesses unlock customer insights through AI, driving action and measurable impact.

Values

Tenacity, Straight Talking, Ethical, Belief, Can Do, Competent & Dependable, Initiative, Inquisitive 

Our Customers

Proven by the World’s Top Brands

JP_Morgan
TD_Bank
Uber
BMO
Samsung
Midlands
iag
Suncorp
Green-Cross-Health
Verizon
Meet Our Team

Teamwork begins by building trust

Alone we can do so little; together we can do so much

Phil_Norman
Chairman

Phil Norman

Tim-Manning-2
Director

Tim Manning

Frank_VanDerVelden
CEO & Co-Founder

Frank van der Velden

Sunil-Headshot-01
Non-Executive Director

Sunil Rajan

Jon_Edmonds
General Manager Digital

Jon Edmonds

Yazad-Karakia-25072024
Head of AI Analytics & CX Strategy

Yazad Karkaria

Andy-Dustin
Head of Engineering & Product

Andy Dustin

Marnie-19052025
Administration Manager

Marnie Simpson

The story behind Touchpoint Group

Our Journey to Digital Innovation & Customer Success

Explore Touchpoint Group's evolution from email marketing pioneers to leading experts in customer engagement and experience management.

  • 2000

    Touchpoint Group pioneered email marketing automation in New Zealand, quickly establishing itself as a trusted provider for innovative digital engagement solutions.

  • 2003

    As demand for mobile engagement grew, we launched TouchpointMX—an omni-channel automation platform designed to seamlessly connect and optimise customer interactions across every digital touchpoint.

  • 2008

    To meet the growing need for Voice of Customer (VoC) analysis, we developed TouchpointCX—a dedicated platform for comprehensive customer experience management.

  • 2018

    As data complexity increased and the need for actionable insights became clear, we developed Ipiphany—our AI-powered feedback analytics tool designed to unlock deeper understanding from customer data.

  • 2021

    Touchpoint Group is recognised as New Zealand’s leading multi-platform CXM and analytics provider, trusted by industry leaders around the world.

Proof in the Numbers

Grow with Touchpoint Group

100 +
 organisations benchmarked
21 yrs+

CX analytics expertise

60 s

to analyse 120k comments

1 M+

app reviews/year

Need help?

Got a question? Let’s chat.

Our CX specialist answers within 24h—

whether you need a live demo, tech support, or just want to talk ROI.

Phone

 

Email

support@touchpointgroup.com

Location

Auckland, NZ | Sydney, AU | London, UK