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Trusted AI text analytics for CX professionals

Ipiphany is AI-powered feedback analysis for CX professionals.
Not another copilot. Accurate, explainable insights with verbatim evidence.

Enterprise-grade at SME pricing - easy pilot from US$83/mo.
See how it works
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ipiphany -2

Security by design

ISO 27001 scope across storage, processing and access.

One secure workspace

Eliminates spreadsheets.


 

Faster decisions

Minutes not weeks.

Touchpoint group - ipiphany-1

Evidence-based insights your execs can defend

 
Built for CX teams who need proof

Consistent answers from a repeatable method

Every insight linked to verbatims

Ranked root causes with clear impact

Governed models for privacy and compliance


Ipiphany turns raw feedback into ranked fixes with links to verbatims.

A CX-specific method gives consistent answers you can trust.

 

The Solution

Why CX leaders choose Ipiphany over generic AI

Built for CX

Understands surveys, reviews, complaints and chat.

Verifiable Accuracy

Every insight links to source verbatims

Security

ISO 27001 / encrypted / GDPR aligned

 

The Process

How Ipiphany works

1

Upload

Drag & drop CSVs (surveys, reviews, complaints, chat/call notes). Insight in Minutes. 

 

2

Insight

Find the why: themes, relationships and rising gaps from your data.

3

Validate

Verify every finding with linked verbatims and metrics. No guesswork. 

4

Act

 Get your Top fixes ranked by impact/effort. Share an exec one-pager and track outcomes.

Ipiphany – Understand top customer pain points: Ipiphany UI highlighting top customer pain points with themes and impact

Unify Every Customer Signal

Connect all your feedback channels in one place. Analyze surveys (NPS, CSAT), reviews, complaints, support tickets, chat logs, and call notes to get the complete picture.

Pinpoint Root Causes in Minutes

Our AI goes far beyond keywords to understand context, sentiment, and the relationships between themes. It surfaces the underlying drivers behind customer issues with evidence you can defend.

Ipiphany – Executive Ready Dashboard: Executive-ready dashboard summarising themes, sentiment and top fixes
Ipiphany – Security: Security overview illustration—ISO 27001, encrypted data, access controls

Compare your performance against peers

Choose the metrics that matter - product quality, service speed, retention, trust, and more. Compare vs. your peer set to spot the biggest gaps and quickest wins.

Quantify Impact Instantly

Ipiphany doesn't just show you problems; it ranks the solutions. See which fixes will save the most money, prevent the most churn, or generate the most revenue.

Ipiphany – AI-1: AI-assisted analysis showing relationships and root-cause insights
Ipiphany Comparison Table-3

Transparent pricing

Simple, Transparent Pricing. No Contracts.

 

Starter

Pilot insights and prove ROI fast.

  • 1,500 records
  • 1 user
  • AI Dashboards
  • Root Cause Analysis
  • Benchmarking
  • 1hr Onboarding

US $83/mo

Get started

Pro

Operationalize insights across a product line.

  • 10,000 records
  • 2 users
  • AI Dashboards
  • Root Cause Analysis
  • Benchmarking
  • Onboarding and Priority support

US $499/mo

Get started

Team

Multi-team, secure insights at scale.

  • 20,000 records
  • 4 users
  • AI Dashboards
  • Root Cause Analysis
  • Benchmarking
  • Onboarding and Dedicated support

US $915/mo

Get started

 

Add-ons: records US$0.50 per 1k. extra users US$500 per year each.
Mobile app analysis included in plans: See full pricing

What customers say

Group Account Director, CX

Research Sector

"Ipiphany has transformed the way we work. The time we spend coding verbatims has reduced from five days to just a few hours, after a simple two-hour setup. Our analysis capability has grown tenfold - the team now focuses on drawing meaningful insights and building strong hypotheses, rather than just reporting surface-level connections..."

Financial Services Sector

Customer Insights Manager

"Ipiphany ensures we’re guided by customer voice - not just internal narratives - helping us decide where to allocate resources for the greatest customer impact."

Digital Business Banking Director - Barclays Bank, UK

Adrian S

"If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need."

Managing Director - Resilient IT, NZ

Simon J

"It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture at Touchpoint Group."

Financial Services Sector

Customer Insights Manager

"In over 20 years of working with text analytics platforms ... Ipiphany stands out as one of the best. It delivers rich, nuanced insights at speed, reducing time-to-insight from weeks to days. Its root cause detection helps us solve the real problems, while impact-based prioritisation shows which issues affect CX and NPS the most. With flexible reporting and a user-friendly interface."

Head of Marketing - Tortilla, UK

Megan B

"Ipiphany enabled us to read tens of thousands of lines of unstructured text from our third party delivery company quickly and efficiently. Providing us with an overview of areas we can improve our customer experience and B2B relationship."

Your Next Product Decision Could Take
5 Weeks  5 Minutes

Ipiphany turns customer feedback into ranked actions with verbatim proof. Fast, defensible, ISO 27001 certified.

See how it works
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“Ipiphany keeps us customer-led, not assumption-led.” - Senior Insights Leader, Banking Sector

Our Customers

Proven by the World’s Top Brands

JP_Morgan
TD_Bank
BMO
Midlands
Verizon
Suncorp
AA_Insurance
iag
Samsung-1
Green-Cross-Health
Uber
vodafone

Case Studies

How leading brands uncovered churn risks and boosted NPS.
Ipiphany - Security

JP Morgan Chase & Co

JP Morgan Chase & Co: Leverage customer feedback and gain greater insights into mobile app performance. Learn more...

Ipiphany - AI-1

Hastings Direct

Hastings Direct: How VoC feedback analyses helps detect and prevent customer churn. Learn more...

Ipiphany - insights to action feature

Tier 1 Bank

How a Tier 1 Bank identified the root cause of a 19 point NPS drop in 24 hours. Learn more...

FAQs

 

Ipiphany turns unstructured feedback into a short list of fixes your execs can defend. It finds root-cause, ranks actions by impact and effort, and links every insight to verbatims. Result: faster decisions, less debate, more progress.

Every finding links to the exact customer comments it came from. You can scan the evidence, export an exec one-pager and audit the steps. ISO 27001 controls and GDPR-aligned processes support regulated teams.

Start small and prove value. Upload up to 1,500 records, get guided onboarding and AI dashboards for US$83 per month. Use it to validate the top three fixes and brief leadership.

Minutes not weeks. Drag-and-drop data, review detected themes and relationships, validate with verbatims, share your one-pager. Track outcomes as fixes land.

Surveys like NPS and CSAT, online reviews, complaints, support tickets, chat logs and call notes. All in one secure workspace.

CX, insight, and operational leaders in banks, insurers, utilities, telcos-any organization with high volumes of customer feedback and pressure to demonstrate ROI.

Generic copilots are built for broad tasks. They rely on prompts, so output varies each time.
Ipiphany is purpose-built for CX text analysis. You get a repeatable method, consistent results, and explainable outputs tied to customer verbatims.

We follow a structured method:

Data cleaned first (dedupe, noise removal)

Consistent model + taxonomy

Every insight backed by verbatims

Impact-based ranking, not guesswork

Sample validation and audit trail

This means no “hallucinated” insights and no prompt roulette.