Turn Customer Feedback Into Action - Instantly.
Turn complaints, surveys, reviews and chat logs into actions that grow revenue.
Proven by the World’s Top Brands
Platform + CX Expertise
With Ipiphany you get both a powerful AI platform and a dedicated CX specialist - so insights turn into action, not another report.
One platform for all feedback.Instant AI analysis.
C-Suite ready reports in seconds.
Unify Every Customer Signal
Connect public reviews, complaints, voice of customer surveys, and chat logs in one platform.
Pinpoint Root Causes Fast
AI unlocks deep insights understanding meaning and context - infinitely deeper than keyword tools.
Quantify Impact Instantly
Costs Saved, churn prevented, and revenue gained for every fix.
Stop juggling tools
Touchpoint MX unifies data, journeys and reporting so your team spends less time integrating and more time growing revenue.
Ready to Hear What Your Customers Are Really Saying?
Book a 15-minute call and we’ll map it together — no slide-deck, just your data in action.
Why Touchpoint Group
of CX expertise
Interactions per month
Enterprise Security Standards
International Marketing Manager - The Midland Group
Adam B
"Touchpoint Group is a HUGE asset to The Midland Group. Assisting us with websites for 3 of our products and providing us with a personalised marketing CMS through TouchpointMX."
Digital Marketing Lead - Green Cross Health
Sarah C
"The Touchpoint team were so helpful and professional, offering suggestions, guidance and technical support the entire journey. They were responsive and highly organised, delivering the project on time and to budget. We couldn’t recommend them more highly!"
Digital Business Banking Director - Barclays Bank, UK
Adrian S
"If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need."
Managing Director - Resilient IT, NZ
Simon J
"It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture at Touchpoint Group."
Digital Marketing Specialist - Harvey Norman PhotoCentre
Alpesh L
"TouchpointMX has been partners with Harvey Norman PhotoCentre since 2008, providing a valuable service and digital solutions to help us achieve our marketing goals."
Head of Marketing - Tortilla, UK
Megan B
"Ipiphany enabled us to read tens of thousands of lines of unstructured text from our third party delivery company quickly and efficiently. Providing us with an overview of areas we can improve our customer experience and B2B relationship."
AI Insights
Find the exact why behind scores drops or feature-adoption slumps faster than legacy tools
One Source of Truth
Merge surveys, app reviews, complaints & VoC feeds in seconds—no spreadsheets, ever.
C-Suite Ready Insights
Drag-and-drop dashboards that quantify revenue impact.
Ready to Hear What Your Customers Are Really Saying?
No pitch - just your data, live, in <15 min.
Advanced text analysis finds drivers behind customer churn & loyalty
Root cause discovery without days of manual tagging
Pinpoints the biggest CX issues impacting revenue
Automates turning thousands of comments into clear, actionable insights
Highlights the positive customer experiences
JP Morgan Chase & Co
JP Morgan Chase & Co: Leverage customer feedback and gain greater insights into mobile app performance
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Hastings Direct
Hastings Direct: How VoC feedback analyses helps detect and prevent customer churn
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Tier 1 Bank
How a Tier 1 Bank identified the root cause of a 19 point NPS drop in 24 hours
Pricing Packages
Starter
Enterprise
FAQs
Yes - we'll walk you through the platform and show how it can solve your specific challenges.
Absolutely - our paid pilot programme lets you trial with your own data for meaningful results.
Yes. All plans can be tailored to meet your organisation’s goals and requirements.
Yes - our systems scale to enterprise level with secure access controls and expert support.
Yes - we’re ISO 27001 certified and follow strict data protection protocols.
What to know more?
Our team answers within 24h - whether you need a live demo, tech support, or just want to talk ROI.
Phone
Location
Auckland, NZ | Sydney, AU | London, UK