touchpoint mx

Automate Emails, SMS, Surveys & Loyalty - Proudly Kiwi-Built

Local support, full compliance, and go-live with your first journey within 48 hours.

Our Customers

Proven by the World’s Top Brands

JP_Morgan
TD_Bank
BMO
Midlands
Verizon
Suncorp
AA_Insurance
iag
Samsung-1
Green-Cross-Health
Uber
vodafone

Engage & Automate

Deliver the right message at the right time with real-time triggers, segmentation, and personalization.

Retain & Reward

Keep customers coming back with built-in loyalty programs, surveys, and NPS tools.

Trust & Support

NZ-based, ISO-27001 certified, with full local support so your data and compliance are never a worry.

Platform Features

What is Touchpoint MX

Touchpoint MX is New Zealand’s Kiwi-built marketing automation platform - combining email, SMS, surveys and loyalty campaigns in one place. Backed by ISO 27001-certified data security and local NZ support, it helps you engage customers with confidence.

TOUCHPOINT MX (2)
Ipiphany  Dashboard (5)

Email, SMS & Loyalty in One Platform

Build email, SMS & loyalty campaigns in minutes - zero coding, zero hassle

Smart Journeys That Run Themselves

Engage customers instantly - from first sign-up to repeat purchase

Ipiphany  Dashboard (1)
Ipiphany  Dashboard (7)

Feedback & Surveys Built-In

Surveys & Feedback Built-In - capture customer sentiment without adding another tool.

 

Customer Loyalty, Built In

Reward repeat customers and boost retention with loyalty programs designed to keep them coming back.

Ipiphany  Dashboard (2)
Proof in the Numbers

Why Touchpoint MX

48 hours
to first live journey
21 years

NZ mar-tech innovation

72 months

average partnership

100 %

secure data hosting

International Marketing Manager - The Midland Group

Adam B

"Touchpoint Group is a HUGE asset to The Midland Group. Assisting us with websites for 3 of our products and providing us with a personalised marketing CMS through TouchpointMX."

Digital Marketing Lead - Green Cross Health

Sarah C

"The Touchpoint team were so helpful and professional, offering suggestions, guidance and technical support the entire journey. They were responsive and highly organised, delivering the project on time and to budget. We couldn’t recommend them more highly!"

Digital Business Banking Director - Barclays Bank, UK

Adrian S

"If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need."

Managing Director - Resilient IT, NZ

Simon J

"It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture at Touchpoint Group."

Digital Marketing Specialist - Harvey Norman PhotoCentre

Alpesh L

"TouchpointMX has been partners with Harvey Norman PhotoCentre since 2008, providing a valuable service and digital solutions to help us achieve our marketing goals."

Head of Marketing - Tortilla, UK

Megan B

"Ipiphany enabled us to read tens of thousands of lines of unstructured text from our third party delivery company quickly and efficiently. Providing us with an overview of areas we can improve our customer experience and B2B relationship."


Book a 15-min Demo

How it works

 Book a 15-min demo

 We map your first journey (email+SMS)

 Go live within 48 hours


ISO 27001 Certified · Enterprise-grade security · Local Kiwi support

Case Studies & Success Stories

Driving growth: How NZ’s top brands improved engagement and campaign ROI with TouchpointMX

Pricing Packages for NZ Businesses

Custom
per month

Enterprise

All Starter, plus...
Unified Reporting Dashboard
Hands-on on-boarding & enablement
Ongoing strategic support
Scalable pricing for high volumes
Touchpoint MX email and SMS automation dashboard for NZ marketers

Contact us

Data security and privacy are at the core of everything we do. Touchpoint Group is ISO 27001 certified, giving you confidence that your data is protected.

FAQs – Email & Marketing Automation in New Zealand

 

Yes - we’re ISO 27001 certified and follow strict data protection protocols.

Yes-MX is often more affordable than Mailchimp or HubSpot when factoring in deliverability, compliance, and support.

Global platforms aren’t optimized for New Zealand’s unique email ecosystem. MX ensures top inbox deliverability, complies with NZ Privacy Act regulations, and offers real local support.

Touchpoint MX is the only enterprise-grade marketing automation and email marketing platform developed and supported in New Zealand. Unlike offshore providers, it offers local compliance, direct support, and higher deliverability rates for .nz domains.

Yes - we'll walk you through the platform and show how it can solve your specific challenges.

No. Touchpoint MX goes beyond email with SMS campaigns, customer loyalty programs, surveys, and feedback forms. All managed in one NZ-based platform.

 

We’re trusted by AA Insurance, Harvey Norman, Green Cross Health, Paper Plus, and many more NZ brands. Businesses stay with us for 6+ years on average.


 

Touchpoint MX is an all-in-one marketing automation platform for email, SMS, and loyalty campaigns, built for data-driven teams that need secure, scalable orchestration.