How a Tier 1 bank found the real cause of a 19-point NPS crash in minutes

"Ipiphany has transformed the way we work. The time we spend coding verbatims has reduced from five days to just a few hours, after a simple two-hour setup. Our analysis capability has grown tenfold - the team now focuses on drawing meaningful insights and building strong hypotheses, rather than just reporting surface-level connections..."

"Ipiphany ensures we’re guided by customer voice - not just internal narratives - helping us decide where to allocate resources for the greatest customer impact."

"If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need."

"It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture at Touchpoint Group."

"In over 20 years of working with text analytics platforms ... Ipiphany stands out as one of the best. It delivers rich, nuanced insights at speed, reducing time-to-insight from weeks to days. Its root cause detection helps us solve the real problems, while impact-based prioritisation shows which issues affect CX and NPS the most. With flexible reporting and a user-friendly interface."

"Ipiphany enabled us to read tens of thousands of lines of unstructured text from our third party delivery company quickly and efficiently. Providing us with an overview of areas we can improve our customer experience and B2B relationship."